IBC Technologies · Error codes
IBC VX “Temperature probe error” alert
Error – Temp. probe error
The manual lists this alert when an internal temperature sensor appears shorted or open-circuit, or when paired (dual) sensors deliver divergent values. The control needs consistent temperature readings to manage firing safely.
Applies to
This alert is shown by the V-10 touchscreen controller on VX Series residential boilers (VX 110, VX 150 and VX 199), as documented in IBC Installation & Operating Manual — VX 110 / VX 150 / VX 199, doc 120-347E6, sections 9.2–9.4.
Controller: V-10 touchscreen controller. Source manual: 120-347E6 (2026-08-07).
Why a code is not a diagnosis
A probe error can be the sensor itself, its wiring, or its mounting. The manual names the supply, return and vent temperature sensors as the ones to check, and notes the alert also triggers when dual sensors disagree — which can be a mounting problem rather than a dead sensor.
Safe things to observe
- Note the alert text and whether the boiler still produces heat.
- If the boiler stops firing and the alert persists, there is no homeowner fix; call a technician.
Do not
- Do not attempt to test or replace temperature sensors yourself.
How professional service helps
- A technician checks each temperature sensor's wiring and resistance against the manual's values.
- Sensors are re-seated or replaced and dual-sensor readings are compared after repair.
Where ROMA provides on-site service
On-site service is currently offered in Greater Vancouver, BC, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Port Coquitlam, Port Moody, Delta, Langley, Maple Ridge, Abbotsford, Chilliwack, White Rock, Pitt Meadows, Tsawwassen, Anmore, Lions Bay, Belcarra, Bowen Island, Mission. Everything else on this site is reference information you can use anywhere in Canada.
Parts and service
Parts commonly involved
These parts appear in the documented text for this alert. A code reports a condition, not a failed part — a technician confirms the cause by testing before anything is replaced.
Boiler sensors (thermistors)
Boiler sensors are small temperature probes, usually thermistors, that tell the control how hot the water and flue gases are so it can fire safely…
What a technician checks →
Service for this alert
- Gas Boiler Repair
Licensed gas technicians from ROMA Heating & Cooling diagnose and repair residential and light-commercial gas boilers across…
Every boiler part explained — what it does, how it fails and what a technician checks.
Documented for IBC Technologies VX Series.
Boiler locked out? Call with the alert text ready.
The brand, model and this alert are passed along when you request service online, so the technician arrives prepared.
On-site service in Greater Vancouver, BC. ROMA lists “Open 7 days” on its site; call to confirm same-day availability.
Sources and verification
- IBC Installation & Operating Manual — VX 110 / VX 150 / VX 199, doc 120-347E6, sections 9.2–9.4 · 120-347E6 · accessed September 7, 2026
Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.