RBI Err 116 — Multiple Burner Communication Failure (this Error Will Stops All Modules) Microprocessor in Lockout 15-3 - Control Board
Err 116
Multiple burner communication failure (This error will stops all modules) Microprocessor in lockout 15-3 - Control board. Checks: Bus communication interrupted Burner is not working Check wires of the water pressure sensor are not in short circuit Check wires of the water flow sensor are not in short circuit Check display wires are connected to the burner 1 (MASTER) 15.17 - Flue blocked pressure switch This appliance is equipped with a safety flue blocked pressure switch (see Figures 3-3 through 3-9, item “24”) that shut-off the unit when the flue exhaust vent is blocked. If this pressure switch shuts off the unit (Loc 2, Loc 5 or Loc 25), not attempt to place the appliance in operation but contact a qualified service B agency that will reset the unit after checking for any potential dangerous situation. WARNING!!! If the safety flue blocked pressure switch off the system do not attempt to reset or repair the unit. It is mandatory to contact a Qualified service agency. Failure to comply with this requirement can result in excessive levels of carbon monoxide which can cause severe personal injury or death! Solutions: Check for the bus communication Repristinate the burner that is light off. If wires are not in short circuit, replace the pressure sensor If wires are not in short circuit, replace the water flow sensor If display wires are connected to burner 2, 3 or 4 and the relative board is off, display shows “No Conn” pipe do 15.18 - Shuts appliance down 1.- Follow “To Turn Off Gas to Appliance” on page 3 of this manual; 2.- Do not drain the system unless exposure to freezing temperatures will occur; 3.- Do not drain the system if it is filled with an antifreeze solution. 15.19 - How to clean the appliance jacket shuts To clean the appliance jacket, use only a soft cloth dampened with water. Do not use aggressive or abrasive agents. The table classifies it as Blocking error (Err).
If a carbon-monoxide alarm sounds
- Leave the building immediately and get fresh air.
- Call 911. Do not go back inside until emergency services say it is safe.
- Have every fuel-burning appliance inspected before use.
Only after that, call ROMA about the boiler. Official guidance: Health Canada on carbon monoxide.
Applies to
This venting or air-supply fault code is displayed by the IE2 control (Loc lockout and Err blocking error codes on the display) on Infinite Energy² models (IB/IW 199 through IB/IW 1000), as documented in Infinite Energy 2 (IE2) Boiler IOM, doc IE2IBIOM-3 (82-0147-001), sections 15.15-15.16 (IE2IBIOM-3). Codes can differ between controller generations, so always check the manual that matches your unit.
- RBI Infinite Energy²
- RBI Infinite Energy² 199
- RBI Infinite Energy² 399
- RBI Infinite Energy² 500
- RBI Infinite Energy² 750
- RBI Infinite Energy² 1000
Controller: IE2 control (Loc lockout and Err blocking error codes on the display). Source manual: IE2IBIOM-3.
Why a code is not a diagnosis
A venting or air-supply code points at the combustion-air path: a blocked terminal, a restricted flue, a failed fan, or a condensate restriction. It does not say which, and running an appliance with a blocked flue is unsafe.
Safe things to observe
- If a carbon-monoxide alarm sounds anywhere in the building, leave immediately and call 911 from outside.
- From a safe distance, check that the vent terminal and combustion-air inlet are not blocked.
- Do not run the appliance while a blockage is suspected.
Do not
- Do not put anything into the vent or air-intake openings.
- Do not remove or modify vent pipe.
How professional service helps
- A technician inspects the full vent and combustion-air path, clears blockages and checks the fan.
- Combustion and safety devices are verified with an analyser and the manufacturer's procedure after any repair.
Where ROMA provides on-site service
On-site service is currently offered in Greater Vancouver, BC, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Port Coquitlam, Port Moody, Delta, Langley, Maple Ridge, Abbotsford, Chilliwack, White Rock, Pitt Meadows, Tsawwassen, Anmore, Lions Bay, Belcarra, Bowen Island, Mission. Everything else on this site is reference information you can use anywhere in Canada.
Parts and service
Parts commonly involved
These parts appear in the documented text for this alert. A code reports a condition, not a failed part — a technician confirms the cause by testing before anything is replaced.
Burner assembly
The burner assembly is where gas and air meet and burn inside a boiler, and its condition decides whether combustion is clean or makes carbon…
What a technician checks →Boiler venting (flue and air intake)
A condensing boiler vents cool, wet flue gases through dedicated plastic pipe that must meet ULC S636 in Canada and the boiler manufacturer's own…
What a technician checks →Water pressure sensor
The water pressure sensor is the electronic gauge that tells a modern boiler's control how much pressure the heating loop is under.
What a technician checks →DHW flow sensor
On a combi boiler, the DHW flow sensor is the component that notices a hot-water tap has been opened and tells the boiler to switch from space…
What a technician checks →
Service for this alert
- Gas Boiler Repair
Licensed gas technicians from ROMA Heating & Cooling diagnose and repair residential and light-commercial gas boilers across…
Every boiler part explained — what it does, how it fails and what a technician checks.
Documented for RBI Infinite Energy².
Frequently asked questions
Is this code a carbon-monoxide danger?
The code relates to combustion or venting, so treat any CO alarm as an emergency and call 911 from outside. The appliance itself should be checked by a technician before it runs again.
Can I clear this code myself?
Clearing a code without fixing its cause usually just brings it back. Note the code, check the safe items on this page, then call a licensed technician. If your appliance manual describes a user reset for this exact code and it stays away, no call may be needed.
Boiler locked out? Call with the alert text ready.
The brand, model and this alert are passed along when you request service online, so the technician arrives prepared.
On-site service in Greater Vancouver, BC. ROMA lists “Open 7 days” on its site; call to confirm same-day availability.
Sources and verification
- Infinite Energy 2 (IE2) Boiler IOM, doc IE2IBIOM-3 (82-0147-001), sections 15.15-15.16 · IE2IBIOM-3 · accessed September 9, 2026
Facts checked September 9, 2026. Last updated September 9, 2026. Technical reviewer: not yet assigned.