NTI Trinity FTG 77 — Fan Gain Down Was Invalid
77
Fan gain down was invalid. The control recorded this alert for Fan gain down was invalid, and alert code 77 is listed in Table 16-4 Alert Codes. The table classifies it as Alert.
Applies to
This venting or air-supply fault code is displayed by the FTG control on FTG models (FTG600, FTG800, FTG1200, FTG1400, FTG2000, FTG2200, FTG2400), as documented in FTG Installation and Operation Manual, doc 99985422 V.2024-06-28, Tables 16-3 and 16-4 (99985422). Codes can differ between controller generations, so always check the manual that matches your unit.
- NTI Boilers Trinity FTG
- NTI Trinity FTG600
- NTI Trinity FTG800
- NTI Trinity FTG1200
- NTI Trinity FTG1400
- NTI Trinity FTG2000
- NTI Trinity FTG2200
- NTI Trinity FTG2400
Controller: FTG control. Source manual: 99985422 (2024-06-28).
Why a code is not a diagnosis
A venting or air-supply code points at the combustion-air path: a blocked terminal, a restricted flue, a failed fan, or a condensate restriction. It does not say which, and running an appliance with a blocked flue is unsafe.
Safe things to observe
- If a carbon-monoxide alarm sounds anywhere in the building, leave immediately and call 911 from outside.
- From a safe distance, check that the vent terminal and combustion-air inlet are not blocked.
- Do not run the appliance while a blockage is suspected.
Do not
- Do not put anything into the vent or air-intake openings.
- Do not remove or modify vent pipe.
How professional service helps
- A technician inspects the full vent and combustion-air path, clears blockages and checks the fan.
- Combustion and safety devices are verified with an analyser and the manufacturer's procedure after any repair.
Where ROMA provides on-site service
On-site service is currently offered in Greater Vancouver, BC, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Port Coquitlam, Port Moody, Delta, Langley, Maple Ridge, Abbotsford, Chilliwack, White Rock, Pitt Meadows, Tsawwassen, Anmore, Lions Bay, Belcarra, Bowen Island, Mission. Everything else on this site is reference information you can use anywhere in Canada.
Parts and service
Parts commonly involved
These parts appear in the documented text for this alert. A code reports a condition, not a failed part — a technician confirms the cause by testing before anything is replaced.
Combustion fan (blower)
The combustion fan is the sealed boiler's lungs: it draws in combustion air, keeps the burner's gas-air mixture correct, and pushes flue gases out…
What a technician checks →
Service for this alert
- Gas Boiler Repair
Licensed gas technicians from ROMA Heating & Cooling diagnose and repair residential and light-commercial gas boilers across…
Every boiler part explained — what it does, how it fails and what a technician checks.
Documented for NTI Boilers Trinity FTG.
Frequently asked questions
Can I clear this code myself?
Clearing a code without fixing its cause usually just brings it back. Note the code, check the safe items on this page, then call a licensed technician. If your appliance manual describes a user reset for this exact code and it stays away, no call may be needed.
Boiler locked out? Call with the alert text ready.
The brand, model and this alert are passed along when you request service online, so the technician arrives prepared.
On-site service in Greater Vancouver, BC. ROMA lists “Open 7 days” on its site; call to confirm same-day availability.
Sources and verification
- FTG Installation and Operation Manual, doc 99985422 V.2024-06-28, Tables 16-3 and 16-4 · 99985422 · accessed September 7, 2026
Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.