Weil-McLain Evergreen LOW WTR CUTOFF OPEN — Internal Low Water Cutoff Contacts Open
LOW WTR CUTOFF OPEN
Internal low water cutoff contacts open. This fault occurs if the internal low water cutoff contacts open, requiring manual reset of the control when the contacts stay open longer than five seconds. The table classifies it as Automatic reset occurs if contacts are open at least one second, but less than 5 seconds. Manual reset of control if contacts are open longer than 5 seconds..
Applies to
This low-water or pressure protection code is displayed by the Evergreen control (display messages) on Evergreen models (EVG 110, EVG 155, EVG 220, EVG 299, EVG 399), as documented in Evergreen Boiler Manual sizes 220–399, doc 550-100-211/0122 (fault set matches doc 550-100-210 for sizes 110/155) (550-100-211/0122). Codes can differ between controller generations, so always check the manual that matches your unit.
- Weil-McLain Evergreen
- Weil-McLain Evergreen EVG-110
- Weil-McLain Evergreen EVG-155
- Weil-McLain Evergreen EVG-220
- Weil-McLain Evergreen EVG-299
- Weil-McLain Evergreen EVG-399
Controller: Evergreen control (display messages). Source manual: 550-100-211/0122 (2022-01).
Why a code is not a diagnosis
A water-pressure or low-water code can mean a genuine leak or empty system, a failed expansion tank, a faulty fill valve, or a sensor problem. The appliance does not distinguish these.
Safe things to observe
- Read the pressure gauge and compare it with the normal cold-system pressure your installer set.
- Look for drips or wet spots near the appliance, pipes and the relief-valve discharge.
Do not
- Do not keep re-pressurizing a system that keeps losing water.
- Do not cap a relief-valve discharge pipe.
How professional service helps
- A technician finds and repairs the leak, checks the expansion tank and fill assembly, and verifies the sensor circuit.
Where ROMA provides on-site service
On-site service is currently offered in Greater Vancouver, BC, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Port Coquitlam, Port Moody, Delta, Langley, Maple Ridge, Abbotsford, Chilliwack, White Rock, Pitt Meadows, Tsawwassen, Anmore, Lions Bay, Belcarra, Bowen Island, Mission. Everything else on this site is reference information you can use anywhere in Canada.
Parts and service
Parts commonly involved
These parts appear in the documented text for this alert. A code reports a condition, not a failed part — a technician confirms the cause by testing before anything is replaced.
Low-water cutoff
A low-water cutoff is the safety device that stops a boiler from firing when there is not enough water inside it.
What a technician checks →
Service for this alert
- Gas Boiler Repair
Licensed gas technicians from ROMA Heating & Cooling diagnose and repair residential and light-commercial gas boilers across…
Every boiler part explained — what it does, how it fails and what a technician checks.
Documented for Weil-McLain Evergreen.
Frequently asked questions
Can I clear this code myself?
Clearing a code without fixing its cause usually just brings it back. Note the code, check the safe items on this page, then call a licensed technician. If your appliance manual describes a user reset for this exact code and it stays away, no call may be needed.
Boiler locked out? Call with the alert text ready.
The brand, model and this alert are passed along when you request service online, so the technician arrives prepared.
On-site service in Greater Vancouver, BC. ROMA lists “Open 7 days” on its site; call to confirm same-day availability.
Sources and verification
- Evergreen Boiler Manual sizes 220–399, doc 550-100-211/0122 (fault set matches doc 550-100-210 for sizes 110/155) · 550-100-211/0122 · accessed September 7, 2026
Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.