IBC Technologies · Error codes
IBC SL G3 “No MAC address” alert
Error – No MAC address
The manual lists this alert when a boiler on a Boilernet network cannot verify a valid MAC address for its network interface. Without a valid address the controller cannot communicate on the cascade network.
Applies to
This alert is shown by the V-10 touchscreen controller on SL Series G3 residential boilers (SL 10-85 G3, SL 14-115 G3, SL 20-160 G3 and SL 30-199 G3), as documented in IBC Installation & Operating Manual — SL 10-85 G3 / SL 14-115 G3 / SL 20-160 G3 / SL 30-199 G3, doc 120-276E13, sections 9.2–9.4.
Controller: V-10 touchscreen controller. Source manual: 120-276E13 (2026-08-11).
Why a code is not a diagnosis
This is a network-electronics fault. It can be a board-level issue, a firmware problem, or a consequence of a failed update; the manual points to the network settings page and, failing that, technical support.
Safe things to observe
- Note the alert text and whether other boilers on the network communicate normally.
- Check for any recent software update or network change on the boiler.
Do not
- Do not attempt network repairs or board work yourself.
How professional service helps
- A technician reviews the controller's network settings and history.
- If the address cannot be restored, the control board or its network module is replaced per IBC's guidance.
Where ROMA provides on-site service
On-site service is currently offered in Greater Vancouver, BC, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Port Coquitlam, Port Moody, Delta, Langley, Maple Ridge, Abbotsford, Chilliwack, White Rock, Pitt Meadows, Tsawwassen, Anmore, Lions Bay, Belcarra, Bowen Island, Mission. Everything else on this site is reference information you can use anywhere in Canada.
Boiler locked out? Call with the alert text ready.
The brand, model and this alert are passed along when you request service online, so the technician arrives prepared.
On-site service in Greater Vancouver, BC. ROMA lists “Open 7 days” on its site; call to confirm same-day availability.
Sources and verification
- IBC Installation & Operating Manual — SL 10-85 G3 / SL 14-115 G3 / SL 20-160 G3 / SL 30-199 G3, doc 120-276E13, sections 9.2–9.4 · 120-276E13 · accessed September 7, 2026
Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.